Privacy Policy

How we handle account and support data for our IPTV Canada service.

At TiviMate Premium, accessible from https://tivimatepremium.net/, we treat your account details with care. This Privacy Policy describes what we collect when you use our IPTV service for the TiviMate player, how we use that information, and the choices available to you in Canada.

Questions about privacy can be sent to hossamjoker404@gmail.com or through WhatsApp on our contact page.

Information We Collect

We may collect your name, email address, order and billing references, device or player details you share for setup, support chat messages, and limited usage signals tied to activation, renewals, and troubleshooting.

How We Use Information

We use this information to deliver playlist credentials for TiviMate, process payments, answer support requests, improve reliability, reduce fraud, and send important account notices (for example activation or renewal reminders).

Log Files

Like most websites, our hosting stack keeps standard server logs. Those logs may include IP address, browser type, referring pages, timestamps, and general analytics used to keep the site secure and performing well. Logs are not sold as marketing lists.

Cookies

We use cookies and similar technologies to remember preferences, measure traffic, and improve the browsing experience. You can disable cookies in your browser; some checkout or login helpers may then work less smoothly.

Third-Party Services

Trusted payment processors, analytics, or messaging tools may process data under their own policies. Card numbers are handled by those processors — we do not store full card data on our WordPress site. TiviMate Premium does not sell personal information to third parties.

Data Retention

We keep personal information only as long as needed to provide the IPTV service, meet legal obligations, settle disputes, and enforce our agreements. When an account is closed and retention is no longer required, we delete or anonymize records where practical.

Children’s Privacy

TiviMate Premium is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child submitted data through our site, contact us and we will remove it promptly.

Your Requests

You may ask for access to, correction of, or deletion of account data we hold, subject to legitimate retention needs (billing records, fraud prevention). Reach us at hossamjoker404@gmail.com or WhatsApp with the email used on your order.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date.

Effective date: August 3, 2026