Refund Policy

When refunds apply — and why we ask you to trial TiviMate first.

At TiviMate Premium, we want you to test calmly before you subscribe. This Refund Policy explains when refunds may apply to IPTV plans purchased through https://tivimatepremium.net/ or confirmed with our team on WhatsApp.

Free Trial

We encourage you to use a free trial when available. Load the playlist in TiviMate on the same Firestick or device you plan to keep using, ideally during your normal evening hours, before you pay for a full plan.

Refund Eligibility

Refunds may be considered within 7 days of purchase when one of the following is verified:

• the service was unavailable because of a confirmed issue on our side;
• credentials were not delivered within a reasonable time after confirmed payment;
• a duplicate charge occurred for the same plan;
• the subscription could not be activated on a supported device after you followed our setup steps and gave support a fair chance to troubleshoot.

Non-Refundable Cases

Refunds are generally not issued when the issue comes from unsupported devices, weak or unstable home Wi‑Fi, VPN misconfiguration on your side, customer error entering credentials, change of mind after successful activation and extended use, or violation of our Terms of Service.

How to Request a Refund

Contact support first — do not open a chargeback without speaking with us. Email hossamjoker404@gmail.com or message WhatsApp with: order email, payment reference, device model, and a short description of the problem. We will attempt a fix (fresh playlist, line check) before approving a refund.

Chargebacks

Chargebacks filed without contacting support may result in permanent account closure and refusal of future trials or orders.

Policy Updates

We may update this Refund Policy as our plans or processors change. The current version is always the one published on this page.

Effective date: August 3, 2026