{"id":13,"date":"2026-08-01T16:54:47","date_gmt":"2026-08-01T20:54:47","guid":{"rendered":"https:\/\/tivimatepremium.net\/refund-policy\/"},"modified":"2026-08-11T21:33:24","modified_gmt":"2026-08-12T01:33:24","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/tivimatepremium.net\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<style id=\"tc-legal\">\n.tc-legal-wrap{\n  max-width:820px;margin:0 auto;padding:2.5rem 1.25rem 4rem;\n  color:#d4d4d8;line-height:1.75;font-family:Manrope,Segoe UI,sans-serif;\n}\n.tc-legal-wrap h1{\n  color:#f4f4f5;font-size:clamp(1.6rem,3vw,2.15rem);margin:0 0 .75rem;\n  letter-spacing:-0.02em;font-weight:800;\n}\n.tc-legal-wrap .tc-legal-lead{color:#a1a1aa;margin:0 0 1.5rem;font-size:1.02rem;}\n.tc-legal-wrap h2{\n  color:#f4f4f5;font-size:1.2rem;margin:2rem 0 .7rem;font-weight:700;\n  border-left:3px solid #00B8E6;padding-left:.75rem;\n}\n.tc-legal-wrap p{margin:0 0 1rem;}\n.tc-legal-wrap ul{margin:0 0 1.1rem;padding-left:1.2rem;}\n.tc-legal-wrap li{margin:0 0 .45rem;}\n.tc-legal-wrap a{color:#00E5FF;text-decoration:none;}\n.tc-legal-wrap a:hover{text-decoration:underline;}\n.tc-legal-wrap strong{color:#e4e4e7;}\n.tc-legal-cta{\n  margin-top:2.25rem;padding:1.25rem 1.2rem;border-radius:14px;\n  border:1px solid rgba(0,229,255,.28);\n  background:linear-gradient(135deg,rgba(0,184,230,.12),rgba(47,107,255,.08));\n}\n.tc-legal-cta a.btn{\n  display:inline-block;margin:.35rem .4rem .35rem 0;padding:.65rem 1rem;\n  border-radius:999px;font-weight:700;text-decoration:none!important;\n}\n.tc-legal-cta a.primary{background:#00B8E6;color:#041018!important;}\n.tc-legal-cta a.ghost{border:1px solid rgba(0,229,255,.4);color:#00E5FF!important;}\nbody.page .entry-header, body.page .page-header, body.page .entry-title{display:none!important;}\nbody.page{background:#05070d!important;}\nbody.page .site-main, body.page .entry-content{max-width:none!important;padding:0!important;}\n<\/style>\n<article class=\"tc-legal-wrap\">\n<h1>Politique de remboursement<\/h1>\n<p class=\"tc-legal-lead\">Quand les remboursements s\u2019appliquent \u2013 \u200b\u200bet pourquoi nous vous demandons d\u2019essayer TiviMate en premier.<\/p>\n<p>\u00c0 <strong>TIVIMATE PREMIUM<\/strong>, nous souhaitons que vous testiez sereinement avant de vous abonner. Cette politique de remboursement explique quand les remboursements peuvent s'appliquer aux forfaits IPTV achet\u00e9s via <a href=\"https:\/\/tivimatepremium.net\/fr\/\">https:\/\/tivimatepremium.net\/<\/a> ou confirm\u00e9 aupr\u00e8s de notre \u00e9quipe sur WhatsApp.<\/p>\n<h2>Essai gratuit<\/h2>\n<p>Nous vous encourageons \u00e0 utiliser un essai gratuit lorsqu'il est disponible. Chargez la liste de lecture dans TiviMate sur le m\u00eame Firestick ou appareil que vous pr\u00e9voyez de continuer \u00e0 utiliser, id\u00e9alement pendant vos heures normales de soir\u00e9e, avant de payer pour un forfait complet.<\/p>\n<h2>Admissibilit\u00e9 au remboursement<\/h2>\n<p>Les remboursements peuvent \u00eatre envisag\u00e9s dans <strong>7 jours<\/strong> d'achat lorsque l'un des \u00e9l\u00e9ments suivants est v\u00e9rifi\u00e9\u00a0:<\/p>\n<ul>\n<li>le service n'\u00e9tait pas disponible en raison d'un probl\u00e8me confirm\u00e9 de notre c\u00f4t\u00e9\u00a0;<\/li>\n<li>les informations d'identification n'ont pas \u00e9t\u00e9 d\u00e9livr\u00e9es dans un d\u00e9lai raisonnable apr\u00e8s confirmation du paiement\u00a0;<\/li>\n<li>des frais en double ont \u00e9t\u00e9 factur\u00e9s pour le m\u00eame forfait\u00a0;<\/li>\n<li>l'abonnement n'a pas pu \u00eatre activ\u00e9 sur un appareil pris en charge apr\u00e8s avoir suivi nos \u00e9tapes de configuration et donn\u00e9 \u00e0 l'assistance une chance \u00e9quitable de r\u00e9soudre le probl\u00e8me.<\/li>\n<\/ul>\n<h2>Cas non remboursables<\/h2>\n<p>Les remboursements ne sont g\u00e9n\u00e9ralement pas \u00e9mis lorsque le probl\u00e8me provient d'appareils non pris en charge, d'un Wi-Fi domestique faible ou instable, d'une mauvaise configuration VPN de votre c\u00f4t\u00e9, d'une erreur du client lors de la saisie des informations d'identification, d'un changement d'avis apr\u00e8s une activation r\u00e9ussie et une utilisation prolong\u00e9e, ou d'une violation de nos Conditions d'utilisation.<\/p>\n<h2>Comment demander un remboursement<\/h2>\n<p>Contactez d\u2019abord l\u2019assistance \u2013 n\u2019ouvrez pas de r\u00e9trofacturation sans nous en parler. E-mail <strong>hossamjoker404@gmail.com<\/strong> ou envoyez un message WhatsApp avec : l'e-mail de commande, la r\u00e9f\u00e9rence de paiement, le mod\u00e8le de l'appareil et une br\u00e8ve description du probl\u00e8me. Nous tenterons de r\u00e9soudre le probl\u00e8me (nouvelle playlist, v\u00e9rification de la ligne) avant d'approuver un remboursement.<\/p>\n<h2>R\u00e9trofacturations<\/h2>\n<p>Les r\u00e9trofacturations d\u00e9pos\u00e9es sans contacter l'assistance peuvent entra\u00eener la fermeture permanente du compte et le refus de futurs essais ou commandes.<\/p>\n<h2>Mises \u00e0 jour des politiques<\/h2>\n<p>Nous pouvons mettre \u00e0 jour cette politique de remboursement \u00e0 mesure que nos plans ou nos processeurs changent. La version actuelle est toujours celle publi\u00e9e sur cette page.<\/p>\n<p><strong>Date d'entr\u00e9e en vigueur\u00a0:<\/strong> 3 ao\u00fbt 2026<\/p>\n<div class=\"tc-legal-cta\">\n<p><strong>Besoin d'aide ?<\/strong> Message d'assistance TiviMate Premium\u00a0: nous traitons les questions de configuration, de liste de lecture et de facturation pour les utilisateurs canadiens de TiviMate.<\/p>\n<p>    <a class=\"btn primary\" href=\"https:\/\/api.whatsapp.com\/send?phone=212772123261&#038;text=Hello%20TiviMate%20Premium%20%F0%9F%8E%AC%20I%20have%20a%20question%20about%20your%20policies.\" target=\"_blank\" rel=\"nofollow noopener\">Contacter sur WhatsApp<\/a><br \/>\n    <a class=\"btn ghost\" href=\"https:\/\/tivimatepremium.net\/fr\/contact\/\">Page de contact<\/a><br \/>\n    <a class=\"btn ghost\" href=\"https:\/\/tivimatepremium.net\/fr\/\">Retour \u00e0 la maison<\/a>\n  <\/div>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>Refund Policy When refunds apply \u2014 and why we ask you to trial TiviMate first. At TiviMate Premium, we want you to test calmly before you subscribe. This Refund Policy explains when refunds may apply to IPTV plans purchased through https:\/\/tivimatepremium.net\/ or confirmed with our team on WhatsApp. Free Trial We encourage you to use [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy | TiviMate Premium<\/title>\n<meta name=\"description\" content=\"Refund Policy for TiviMate Premium subscriptions and trial-related requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tivimatepremium.net\/fr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Refund Policy for TiviMate Premium subscriptions and trial-related requests.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tivimatepremium.net\/fr\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"TiviMate Premium\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-12T01:33:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tivimatepremium.net\/wp-content\/uploads\/2026\/08\/tc-app-8k-player-vip.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"472\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta 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