How to Reset TiviMate Username and Password?

Resetting your username and password in free or TiviMate Premium account can be a bit tricky since the app itself does not store these details. Instead, these credentials are linked to the M3U playlist from your IPTV service provider.

There are 2 proven methods available including Paid IPTV Service Provider and Free M3U Playlists which you can try to reset TiviMate Username and Password or personal credentials based on the source of your M3U playlist.

How to Reset TiviMate Username and Password?

Reset TiviMate Username and Password

Method 1: Paid IPTV Service Provider

If your M3U playlist comes from a paid IPTV service provider, follow these steps to reset your login details:

  • Identify Your Provider: Check for any emails, receipts, or bookmarked websites that can help you identify the IPTV service you are using.
  • Access Customer Support: Visit the provider’s website and look for a customer support section, which may include contact details like an email address, phone number, or live chat option.
  • Contact Support: Reach out to customer support, explaining that you need to reset your username or password for accessing TiviMate. Ensure your communication is clear and polite.
  • Follow the Reset Process: The customer support team will guide you through their password reset procedure, which may involve email verification, answering security questions, or other steps. Hopefully this method will help you if you want to Reset TiviMate Username and Password.

Method 2: Free M3U Playlists (Not Recommended)

Resetting credentials with free M3U playlists is generally more challenging due to their unreliable and potentially illegal nature:

  • Unstable Sources: These playlists often lack official support for resetting credentials and may frequently change or expire without notice.
  • Security and Legality Risks: Using free M3U playlists can expose you to security vulnerabilities and legal issues if the content is pirated. If you want to watch previous videos, you can also use TiviMate Catch Up function.

Safer Alternatives

Instead of relying on free M3U playlists, consider these legitimate options:

  • Subscription-Based Streaming Services: Opt for established streaming platforms like Netflix, Hulu, or Disney+ that provide extensive content libraries, reliable access, and straightforward subscription models.
  • Free, Legal Streaming Services: Platforms like Crackle or Tubi offer free streaming content legally but with smaller libraries compared to paid services. Here you can also learn how to setup TiviMate URL for FireStick.

Additional Tips

  • TiviMate App Settings: Although TiviMate does not store login information, it may offer an option to clear stored login details under its settings if you need to erase incorrect data.
  • Updating M3U Playlist: If you successfully reset your credentials with a service provider, remember to update the M3U playlist in TiviMate with the new login information to continue accessing content.

How to Contact TiviMate Support If I Forgot My App Logins

If you’ve forgotten your login information and want to Reset TiviMate Username and Password, it’s important to remember that TiviMate itself does not store login credentials, these are linked directly to the M3U playlist provided by your IPTV service. To regain access, you will need to contact the customer support of your IPTV provider. Here’s how you can proceed:

  1. Identify Your IPTV Provider: Locate any documentation or emails that can help you confirm the service provider for your IPTV subscription.
  2. Find Contact Information: Visit the IPTV provider’s website and look for their customer support section, which should offer contact options like email, phone number, or live chat.
  3. Contact Support: Explain your issue clearly to the customer support team—that you have forgotten your login details for accessing TiviMate via their M3U playlist.
  4. Follow Their Guidance: The support team will provide specific instructions on how to reset your username and password, which will then allow you to access TiviMate with updated credentials.

By following these steps, you can ensure a smooth process in retrieving or resetting your login details to continue enjoying the services offered by TiviMate. You must also checkout How to Install TiviMate on FireStick.

Should I Reset My TiviMate App If I Forgot My App Logins?

Resetting the TiviMate app is not necessary if you forget your login details because TiviMate does not require app-specific logins. The app utilizes the login credentials from the M3U playlist you are using. Here’s what you should do instead:

  • Understand the Issue: Recognize that TiviMate accesses content based on the credentials embedded within the M3U playlist provided by your IPTV service.
  • Contact IPTV Provider: Instead of resetting the app, reach out to your IPTV service provider’s customer support to address the forgotten login credentials.
  • Reset Credentials through Provider: The support team will assist you in resetting your username and password. Once updated, you will need to re-enter these details in TiviMate to regain access to your streaming content.
  • Re-enter New Credentials: Update your TiviMate settings with the new credentials once they have been reset by your IPTV provider.


Now you know How to Reset TiviMate Username and Password. Always prioritize legal and secure methods for streaming content. The process for resetting your TiviMate credentials will depend largely on the source of your M3U playlist. For reliable service and support, consider using a paid IPTV provider or legal streaming service.